Cost Fundamentals: Clarity for Clients

With firms and practitioners facing increased client scrutiny of costs, understanding how to manage costs and get your retainer right is key to creating a positive client relationship.

Explore the relationship between cost management and client satisfaction with our expert presenters, and gain practical tips increase your practice’s success in line with the Legal Profession Act 2007.

Equip yourself with a better understanding of fundamentals such as:

• the distinction between the client retainer and costs agreement – what is critical?
• costs disclosure requirements and ongoing disclosure – when and how should it be provided?
• shaping the client journey – why is this important?
• dealing with common issues such as third party payers, charging and disputes.

Whether you are looking for a refresher on the foundations or seeking an introduction to costs altogether, this Q&A seminar will help you ensure you remain compliant and competitive.